
Magadi SACCO SERVICE CHARTER
About Us!
Magadi Savings and Credit Cooperative Society Limited has opened its common bond offering a wide range of products in loans and savings, dedicated to the provision of high level of service. The Society is registered under the Co-operative Societies Act (Registration No.2664) and the Sacco Societies Regulatory Authority (SASRA) as a Deposit Taking Sacco (DTS).

Governance
● The Annual General Meeting held once a year is the supreme organ charged with responsibility of making all major decisions of the Society.
● The Board of Directors play a very strategic role and are responsible for the general oversight of the SACCO and ensuring that there is good governance and leadership.
● The Chief Executive Officer is responsible for the day to day administration of the Sacco resources and execution of all decisions of the Board of Directors.
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In providing our services, we value:
● Diligence
● Efficiency
● Respect
● Integrity
● Innovation
● Co-operation
● Care

Our Commitment to you:
● To offer excellent service with honesty, transparency, responsiveness, trust & fairness
● To uphold professionalism and integrity at all times
● To listen in order to understand and respond to your needs.
● To monitor and evaluate customer satisfaction levels.

Help us serve you better by:
● Providing accurate and complete information
● Exercising honesty and integrity when transacting with us
● Making suggestions to the Society on improving products and services
NO | SERVICE | REQUIREMENTS | DURATION EXPECTED TO TAKE |
---|---|---|---|
1. | Attend to general enquiries | Call, Email, physical visit, social platform | Respond within 24hours |
2. | New Member registration | Duly filled application forms with all necessary documents attached (e.g ID copy, KRA PIN & Photo) | Within 2hrs
|
3. | M-Cash registrations | Duly filled M-cash application form with all necessary documents attached (e.g ID copy, KRA PIN & Photo) | Activations done on Tuesdays and Thursdays. |
4. | M-Cash PIN resets | Self-service, Phone call or written request | 5 minutes |
5. | Portal password requests | Self-service, Phone call or written request | 5 minutes |
6. | Pay bill transactions inquiries | Self-service, Phone call or written request | 5 minutes |
7. | Customer Refunds | Attached relevant evidentiary documents | Within 2hrs |
8. | Jienjoy Advance | Duly filled loan application forms | Within 1hr |
9. | Asset Finance Advance | Duly filled loan application forms | Within 48hrs |
10. | FOSA Advances | Duly filled loan application forms
Attached relevant evidentiary documents |
Within 48hrs |
11. | Normal BOSA loans | Duly filled loan application forms
Attached relevant evidentiary documents |
Within 24hrs |
12. | Emergency BOSA loan | Duly filled loan application forms
Attached relevant evidentiary documents |
Within 24hrs |
13. | BOSA membership withdrawal | Written withdrawal notice
Duly filled exit form Duly executed guarantor substitution form |
60 days from submission date
|
14. | Bankers Cheque purchase | Duly filled form | 5 minutes |
15. | Cheque processing | Original cheque | 2 working days |
16. | RTGS & External EFT | Duly filled form | 24 Hours |
17. | Internal Funds Transfer | Duly filled form | 5 minutes |
18. | ATM application | Duly filled form
Copy of ID |
14 working days |
19. | Salary Processing | Duly approved payroll (soft copy and hard copy) | 1 hour |
25. | TCML Clearance / exit Form | Dully filled form | 2hrs |